Returns & Exchange
Damaged or not working? You have 7 days.
What can be returned
- Tell us within 7 days of delivery.
- Keep the original box, accessories and invoice.
- Items that were used, broken or damaged by misuse cannot be taken back.
- Pet food, treats and grooming products can only be returned if they arrive damaged, for hygiene reasons.
Replacement is free
If the product arrives damaged or does not work, the replacement costs nothing. We collect the original piece and send a new one out. The whole process usually takes 4–7 days.
Refunds
- Prepaid orders: back to the original payment method in 5–7 working days.
- Cash on delivery orders: by UPI or NEFT to your bank account, 5–7 days after you send us the details.
- The shipping charge, where one was paid, is not refunded — only the product amount.
How to start one
Send us your order number and the problem on WhatsApp. We arrange the pickup, so you never have to visit a courier office.
